Tuesday, June 5, 2012

Comcast wants to 'help'

Got this comment from this post.

"We can certainly reach out to our local colleagues to see if they can offer you a better package. Please feel free to contact us at we_can_help@cable.comcast.com. Please provide your info and a link to this page for reference.

Thanks,

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com "

You wanna help, Mark?  Stop doubling my bill every 12 months and then refusing to lower it again until 3 months have passed at the higher rate.  That practice just makes me angry.  And angry customers are...

YOU fill in the blank.

No?  Soon to be EX customers.

I'm sick of the practice.  I'd have even signed a contract if it would have meant 5 years of no price fluctuation.

We'd be happy to review your bill for you and see how we can lower your rates. Please email our team at We_Can_Help@comcast.com. Our team is here if you need us.


Kind Regards,
Melissa Mendoza
Digital Media Specialist
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa

 Uh huh.

7 comments:

New Jovian Thunderbolt said...

Give everyone in 20906 a free month and I'll believe you want to help.

DirtCrashr said...

Get some rabbit ears and you won't need to pay Comcast anything - unless they do your internet thing...

New Jovian Thunderbolt said...

Internet and TV. But they don't HAVE to do both. I can live without the cable TV. And FIOS is a direct competitor available in my neighborhood. There is nothing special Comcast offers aside from their own brand of pain.

Well Seasoned Fool said...

Pulled the plug on Comcast and the television. Phone company provides the DSL. No TV now for eight months and I don't miss it.

ProudHillbilly said...

I did the same as Well-Seasoned Fool a couple years ago. Comcast was going door to door recently, trying to get former users back. He seemed baffled that there wasn't a thing they offered that I wanted.

Jay G said...

Be thankful you have competition. The only competitor to Comcast in my neighborhood for internet access is *dialup*.

Which, given how poorly Comcast performs on a regular basis, might actually be faster some days...

ComcastMelissa said...

We'd be happy to review your bill for you and see how we can lower your rates. Please email our team at We_Can_Help@comcast.com. Our team is here if you need us.


Kind Regards,
Melissa Mendoza
Digital Media Specialist
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa